Login and account FAQ
Arthoff uses single sign-on (SSO) provided by digitalenation.pl. This guide explains sign-in, password recovery, 2FA, sessions, and common login problems.
How do I sign in to Arthoff?
Arthoff uses single sign-on (SSO) provided by digitalenation.pl.
Click Sign in with digitalenation.pl or the equivalent sign-in button for the current configuration.
You are redirected to digitalenation.pl, where you enter the email address and password used across the digitalenation.pl ecosystem.
After successful authorization, you are redirected back to Arthoff and can access your project dashboard.
Note
You do not need a separate Arthoff account. Arthoff uses your existing digitalenation.pl identity.
What if I forgot my password?
On the digitalenation.pl sign-in page, click Forgot your password?.
Follow the recovery instructions. A reset link is typically sent to the email address associated with the account.
Set a new password and return to Arthoff to sign in again.
Can I use two-factor authentication (2FA)?
Yes. If 2FA is enabled on your digitalenation.pl account, you are prompted for the configured second factor after entering your password. Arthoff relies on the digitalenation.pl authentication flow rather than managing a separate 2FA system.
Why can’t I sign in?
| Symptom | Possible cause | Solution |
|---|---|---|
| Invalid email or password | Incorrect credentials. | Check the address and password, verify Caps Lock, or reset the password. |
| Nothing happens after clicking sign in or redirect hangs | Connectivity issue or browser extensions blocking authentication scripts. | Temporarily disable privacy/ad-blocking extensions, try private browsing, and verify the network connection. |
| digitalenation.pl returns 404 / page not found | Incorrect SSO configuration or a temporary identity-service outage. | Try again later. If the problem persists, contact digitalenation.pl support. |
| No access to any project after sign-in | The account has not been added to an Arthoff project. | Ask a project manager or administrator to add the account with the appropriate role. |
| White screen or server error after sign-in | Temporary Arthoff error or stale browser data. | Hard-refresh, clear site data, or try another browser. If it continues, report the time, browser, and F12 console details. |
Can I be signed in on multiple devices?
Yes. The source documentation does not define a limit on active sessions. You can use Arthoff on a desktop, laptop, tablet, and phone at the same time. Changes are synchronized through the server and appear on other connected sessions after a short delay.
How do I sign out?
Click your avatar or initials in the upper-right corner.
Choose Sign out.
You are redirected to the sign-in page or a public view, depending on the current configuration.
Tip
On a shared or public computer, always sign out when you are finished and consider clearing browser data.
Are my login credentials stored by Arthoff?
According to this documentation, Arthoff does not store or process your password directly. Authentication is handled by digitalenation.pl using OAuth 2.0 / OpenID Connect. Arthoff receives identity information and an authentication token used for subsequent requests.
How do I change the email address on my account?
The email address is managed by digitalenation.pl.
Sign in to the digitalenation.pl account panel.
Open the profile or account information section.
Change the email address and complete any required verification.
On the next Arthoff sign-in, the updated identity information is loaded from the digitalenation.pl profile.
Can I sign in without a browser?
The source document describes Arthoff as a web application. It does not define a native desktop or mobile application. The responsive web interface can be used from modern desktop and mobile browsers.
FAQ for directors and operators
How can my assistant view a project without editing it?
Add the assistant as a project member with a read-only role such as Viewer, or a guest configuration limited to viewing. They can inspect scripts, sections, and cues without receiving editing or live-control permissions.
Can a lighting operator have a separate password only for lighting?
The source material does not describe device-specific passwords. Use a normalen digitalenation.pl account and restrict access through project, script, and cue permissions, for example Operator access limited to lighting cues.
What should I do if Arthoff still rejects me after changing my digitalenation.pl password?
Sign out, clear Arthoff and digitalenation.pl site data if necessary, then start the SSO flow again so the browser receives a fresh authentication session.